Meet Our Team

Louisville Home Inspector William

 


William Troutman

Co-Founder, CEO
Certified Master Inspector
CE Instructor

 

William founded Certainty Home Inspections in 2005 with the help of his wife, Sherri. Since then, he has consistently led the industry, introducing new technology into the local market, coaching over 400 home inspection companies nationwide, and providing continuing educations classes for local realtors through GLAR and SIRA.

Today, William’s primary role is to oversee the inspector team for quality assurance, but he still inspects regularly because he enjoys meeting our clients face to face.

William is a father of three (all who have worked with him at Certainty), and a grandfather of four. On the weekends, he enjoys playing music, spending time with his family (fishing or swimming), or motorcycle riding with Sherri.

 

 

Sherri Troutman
Co-Founder, CFO
General Manager

 

Sherri helped William establish Certainty Home Inspections in 2005 and quickly stepped in to take responsibility for the office side of the business. She has helped hundreds of other inspection companies master their marketing and scheduling with her experience through coaching and has built Certainty’s office staff to the professional powerhouse they are today.

Sherri is currently involved in all aspects of the business from accounts payable and tax preparation to marketing, planning, licensing, coaching, and scheduling.

Sherri is the mother of three (all who have worked with her at Certainty), and a grandmother of four. Sherri works from home as much as possible to be able to watch her grandchildren while her daughters are at work. She feels truly blessed to spend so much time with them and still run a business with her husband.  Her weekends are spent with her family whenever possible, usually boating, fishing, or riding the motorcycle with William.

 


Samantha Reynolds

Director of Operations
Customer Care Coordinator
Sam “The Sam.”

 

Samantha (Sam) is the heartbeat of our office and scheduling department and William and Sherri’s right hand woman. Samantha grew up playing softball with William and Sherri’s younger daughter. She joined the Certainty team in 2012 and quickly proved herself o be a critical part of our continued success with her friendly voice, caring personality, and rock star work ethic.

Samantha is now our Director of Operations, overseeing our phone schedulers and all administration tasks. When the bosses are out, Sam is in charge and all employees report to her to ensure each client has an enjoyable and seamless experience with Certainty.

Samantha welcomed her beautiful daughter, Mila, into the world in 2018. She spends her weekends playing softball with local community leagues and being supermom for her baby girl.

 

 

 

Kayla Troutman
Marketing Director
“The Candy Lady”

 

Kayla is William and Sherri’s oldest. She holds a BFA in Painting and a BA in Art History from Indiana University. Since 2014, Kayla has utilized her creative talents to coordinate fun events and compose our famous ‘punny’ marketing materials. She has a reputation for the best prizes, games, information, decorations, handouts, and activities in the business.

Kayla is a mother of two and enjoys painting, traveling, reading, and participating in renaissance festivals with her husband, Jon. She is the worship leader at First Christian Church in Salem, Indiana and believes that God has truly blessed her life. She hopes, in return, to make a positive impact on everyone she meets.

Louisville Home Inspector Will

 

 

 

William “Will” Troutman
Certified Master Inspector

 

Will is William and Sherri’s nephew, and our longest running Certainty employee! Since 2008, Will has worked in both the office and the field and has proven himself to be an invaluable asset to our team.

Will is a nationally certified home inspector, licensed in both Indiana and Kentucky, a licensed radon gas technician, certified mold and allergen tester, wood destroying organism inspector and a very knowledgeable I.T. guy!

Will is also well versed in construction and mechanics. He is a devoted father or three who enjoys his weekends outside camping and boating, and working in his garage.

Louisville Home Inspector Chris

 

 

 

Christopher Floyd
Certified Master Inspector

 

William and Sherri’s son, Eric, introduced his friend, Chris, to the business in 2012. Chris worked in our office as he studied for the state licensing exam (which he passed with a higher test score than most seasoned professionals!). Chris’s friendly and outgoing personality quickly made him part of the family, and in 2019, earned him the honor of being our most requested inspector.

Chris is a nationally certified home inspector, licensed in both Indiana and Kentucky, and a wood destroying organism inspector. He assists William with training our new recruits.

As of August 2020, Chris is a father of two who enjoys spending his free time with family and friends or writing and performing music.

 

 

 

Todd Hoehn
Certified Master Inspector

 

Todd joined the Certainty family early in 2017 as a real go-getter who is constantly working to improve himself in all aspects of life. He enjoys inspecting because it gives him the opportunity to use his background in construction and Fire system inspections while allowing him to meet and talk to all the different kinds of people.

Todd is a Vincennes University graduate with Fire Science and Safety Technology degree.  He is a full time firefighter at the Jeffersonville Fire Department and also a volunteer at New Middletown Fire Department.  He is married to his High School sweetheart Heather, and has two beautiful girls.  He enjoys spending all his spare time with his family or in the woodshop cranking out projects.

 

 


William “Eric” Troutman
Licensed Radon Technician
Certified Mold & Allergen Tester

 

Eric is William and Sherri’s youngest and has been with Certainty since 2013. He is our resident “radon runner” and performs all of our radon and mold tests. He is also responsible for the tracking and maintenance of our 18 radon monitors.

Eric, like his dad, has a passion for music. He is a graduate of Berkley College Of Music for Music Production and owns Everest Studios, where he composes, produces, and records music and videos and creates marketing merchandise for local artists.

 

 

 

 

Elmer Lambright
Certified Master Inspector

 

Elmer joined Certainty in early 2019 and quickly mastered his skills as a home inspector. Elmer was raised Amish, and as a result, speaks Dutch and has an extensive knowledge in construction. He even owned his own construction company for several years. His friendly nature and strong work ethic has quickly made him one of highest praised inspectors.

Elmer rarely takes a break, but enjoys spending time with his son and daughter on the weekends.

 

 

 

 

 

 

 

Chelsea Staser
Customer Care Coordinator

 

Chelsea is a long time family friend of the Troutmans and a welcome addition to our office staff. Joining us in 2020 just before the COVID pandemic, Chelsea has worked hard to learn our business and now works hand in hand with Sam and Sherri to answer phones and complete administrative tasks, anything to take care of our clients and agents.

Chelsea became a firefighter in 2018 and is a proud mother of two. She enjoys spending time on her front porch, making memories with her boys and her fiancé, Jack.